Shipping policy
Shipping Policy – Authentic Nanni
This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through the Authentic Nanni online store.
By placing an order on our website, the customer agrees to the terms described below.
1. Shipping Destinations
Authentic Nanni offers international shipping to multiple countries, including but not limited to:
United Kingdom
European Union
United States
Canada
Latin America
Other countries available at checkout
Shipping availability is automatically displayed during the checkout process based on the delivery address provided.
2. Order Processing
Orders are processed after payment confirmation.
Processing time ranges from 1 to 5 business days, excluding weekends and public holidays.
Processing times may be extended during peak seasons, product launches or promotional campaigns.
Processing time is not included in the estimated delivery time.
3. Shipping Methods
We work with trusted international carriers and logistics partners, which may include:
International postal services
Private courier companies (such as DHL, UPS, FedEx or equivalent)
Third-party logistics providers
Shipping methods, costs and estimated delivery times are calculated automatically at checkout, based on:
Destination country
Weight and dimensions of the order
Selected shipping service
4. Estimated Delivery Times
Delivery times vary depending on the destination and shipping method selected. Estimated timeframes are as follows:
International Standard Shipping: 7 to 25 business days
International Express Shipping: 5 to 12 business days
Delivery times are estimates only and may be affected by external factors, including but not limited to customs clearance, carrier delays, adverse weather conditions or local regulations.
5. Customs Duties, Taxes and Import Fees
International orders may be subject to customs duties, import taxes or local fees, determined by the destination country’s customs authority.
These charges are not included in the product price or shipping cost.
Any applicable customs fees are the sole responsibility of the customer.
Authentic Nanni has no control over these charges and cannot predict their amount.
6. Order Tracking
Once an order has been dispatched, a tracking number will be sent to the customer via email.
Tracking information may take 24 to 72 hours to become active.
Customers are responsible for monitoring the delivery status using the tracking details provided.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information at checkout.
If a shipment is returned due to an incorrect or incomplete address, or failure to collect the parcel:
Re-shipping costs may apply; or
The order may be cancelled in accordance with our Refund and Returns Policy.
8. Delivery Attempts
Carriers typically make one to three delivery attempts, depending on local policies.
If delivery is unsuccessful, the parcel may be returned to the sender or held by the carrier.
9. Delivery Delays
Authentic Nanni is not liable for delivery delays caused by circumstances beyond our control, including but not limited to:
Customs processing
Carrier operational issues
Strikes
Weather conditions
However, our support team will assist customers in tracking and resolving delivery-related issues where possible.
10. Promotional Shipping Offers
Free shipping or discounted shipping promotions may be offered for a limited time.
All promotional conditions will be clearly communicated on the website or during checkout.
11. Customer Support
For any enquiries regarding shipping, delivery times or tracking, please contact us at:
Email: support@authenticnanni.com
Our team is committed to providing support and ensuring a smooth shopping experience.
12. Changes to This Policy
Authentic Nanni reserves the right to modify or update this Shipping Policy at any time, without prior notice.
Customers are encouraged to review this page periodically for updates.